Work process
Storage
Receiving Goods
When you decide to store your goods with FULLHOUSE, the process is easy and seamless. Your supplier can send the products directly to our warehouse using various types of transportation—courier, van, or truck. If customs clearance is needed, our team is ready to assist you with the process. Upon arrival, we handle the unloading, sorting, counting, and measuring of the goods. This ensures complete accountability and accuracy from the very first moment.
Inventory Management
Once the products arrive, they are entered into our Warehouse Management System (WMS), providing precise and up-to-date information for each item. The products are organized on shelves in our modern warehouse, which offers both warm and cold storage zones depending on the product requirements. Our warehouse organization allows quick access to frequently ordered products, speeding up the entire order fulfillment process.
Security and Control
We operate a next-generation facility covering 6.5 acres, providing a high level of security. Our warehouse is equipped with controlled access, continuous video surveillance, and physical security, ensuring that your goods remain safe throughout their stay with us.
Packaging
Automated Order Processing
Every time a customer places an order, we receive the information in real-time. Thanks to our proprietary software, the entire processing operation is fully automated. This significantly reduces the risk of human error and ensures maximum precision in order selection and preparation.
Flexible Communication with Your Customers
For your convenience, we offer the option to confirm orders through a phone call with the customer. This additional step ensures that each order is correctly confirmed, reducing the likelihood of delivery refusal when the order arrives at the customer’s location.
Custom Packaging
Packaging is a crucial step in ensuring that your goods reach the customer in perfect condition. We offer professional packaging services and customization options according to your requirements. This not only ensures safe delivery but also provides an opportunity to create a unique customer experience.
Shipping
Next-Day Delivery
Once the order is processed and packed, it is shipped to your customers. We offer the ability to generate shipping labels either through your courier service or through our partners. For deliveries within Bulgaria, we provide express services, with most shipments reaching customers the next business day.
International Courier Services
Expand your business beyond Bulgaria’s borders with our international courier services. We offer competitive rates for international shipments, allowing you to reach customers worldwide with speed and reliability.
Traceability and transparency
Complete Transparency and Accountability
With our innovative software, we ensure complete transparency for every order. You can track each stage of the order fulfillment process—from the moment of receipt to the final delivery. We also provide detailed reports that give you full control and real-time information about the status of each shipment.
In this way, FULLHOUSE not only streamlines your processes but also adds value to your service, ensuring that your customers receive the best experience with every order.